2023 Shortlisted Nominee
D&I Tech Initiative Award
Proto’s diversity tech initiative is embodied in their cutting-edge multilingual chatbots, designed to break down language barriers in emerging markets. With chatbots that speak 116 local languages and an ongoing effort to expand, Proto has helped scale consumer protection and government services for vulnerable citizens in countries like the Philippines and Rwanda. Proto also enables private sector businesses to deploy cost-effective CX automation to communicate seamlessly with customers in local languages. While generative AI remains English-focused, Proto can act as a layer to supplement these tools with local language data to embrace the diversity and cultural richness embedded in languages. With this initiative, Proto aims to foster a culture of diversity and inclusion in businesses and open up opportunities for individuals and groups who may otherwise be disadvantaged due to language barriers.